Welcome to Bitzrock

Bitzrock Policy

1. Introduction

Bitzrock Group respects the privacy of individuals and is committed to upholding high standards of data protection and security. This Privacy Policy explains how we collect, use, store, and protect your personal information, as well as your rights regarding your data.

Whenever we process personal information, we take appropriate measures to ensure security and compliance with relevant privacy laws.

This Privacy Policy outlines:

Why we collect personal information
How we collect it
How we use and store it
Who we may share it with
How you can access, correct, or request deletion of your information
How to contact us with questions or complaints

2. Information We Collect

To provide our services, we may collect personal information such as:

Identity details: Name, date of birth, identification documents, and photos
Contact details: Email address, phone number, and mailing address
Transaction details: Payment and investment records, account activity
Other personal data: Gender, marital status, and financial information

Sensitive Information

We generally do not collect sensitive information unless:

Required or permitted by law
Necessary for the service provided (with your consent)

Sensitive information may include:

Race or ethnic background
Political or religious beliefs
Sexual orientation
Criminal records
Biometric or health information (e.g., facial recognition for security verification)

3. Why We Collect Personal Information

We collect your personal information for purposes including:

Providing our products and services
Processing applications and transactions
Conducting marketing and promotional activities
Managing your contact details and account preferences
Complying with legal and regulatory obligations (e.g., anti-money laundering, fraud prevention, taxation laws)

If you do not provide the required information, we may be unable to process your application or deliver services.

4. How We Collect Your Information

We may collect your personal information:

Directly from you (e.g., account registration, customer support interactions)
Through website activity (e.g., cookies, analytics tools, transaction records)
From third-party partners (e.g., payment processors, security verification services)

We strive to ensure transparency in our data collection practices.

5. How We Store and Protect Your Information

We store your personal information securely in both physical and electronic records. Our security measures include:

Encryption and access controls to prevent unauthorized use
Regular monitoring and auditing to identify potential risks
Restricted access based on job roles and responsibilities

When third-party service providers handle your information, they must also comply with strict security standards.

6. How We Use Your Information

We use your personal information to:

Process applications and transactions
Manage and improve our products and services
Analyze data for fraud prevention and security monitoring
Develop analytical models and risk assessments
Communicate with you about account updates, promotions, or security alerts

Marketing & Promotions

We may use your contact details to inform you about investment opportunities, promotions, or new services. If you prefer not to receive marketing communications, you can opt out at any time.

7. Keeping Your Information Accurate & Up-to-Date

We take reasonable steps to ensure your personal information is accurate and current.

If you believe any of your details are incorrect or incomplete, you can request corrections by contacting us.

8. Your Rights: Accessing & Correcting Your Information

You have the right to:

Request access to your personal data
Correct or update inaccurate information
Request deletion of your personal data (subject to legal obligations)

In some cases, we may not be able to fulfill your request due to legal, security, or regulatory requirements. If this happens, we will provide an explanation where possible.